EXTRA 30% OFF SALE STYLES WITH CODE 'HOLIDAYSALE" + Free Shipping on orders $40 + over

FAQ

FAQ

Ordering

What if the item I am looking for is not shown on the website?

All the styles that are currently in stock at our Warehouse are listed on the website. If a style is not available then unfortunately it has sold out. Many of our essential styles are replenished weekly however we do not normally replenish seasonal styles or monthly ranges.

Can I order by phone, fax or email?

RBX can only currently accept orders via RBXactive.com

What forms of payment do you accept?

RBXactive.com accepts payment via Visa, Mastercard, American Express and PayPal.

Can I use more than one payment method when placing an order?

Yes

What if my credit card shows multiple charges?

If you have found multiple charges on your card for the same order amounts please let us know immediately by emailing cs@rbxactive.com so that our staff can correct your orders and payments.

Can I make a change to an existing order?

Sure, you may make changes to your order prior to it moving into the picking and packing stage. Please send your request to cs@rbxactive.com.

How can I track the status of my order?

Once your order has been dispatched it is scanned in by the carrier and you will receive an email with your tracking number. This tracking number can be used to track your order through the FedEx website. If you do not receive a tracking number please email cs@rbxactive.com

How do I cancel my order?

Orders may be cancelled only in the instance where the order has not yet reached the packing stage. Please send your cancellation request to cs@rbxactive.com.com.


Shipping

How much does shipping cost?

Your shipping rate is dependent upon the weight of your order. Often, we run promotions offering free shipping on large orders. For more information about exclusive offers, sign up for our email list.

How will my order be shipped?

We use UPS for shipping within the US.  We are currently not processing any international orders. Orders will be received within 3-10 business days.

Do you ship Internationally?

At the moment RBX is not shipping internationally, but we are working tirelessly to make that happen soon! Please let us know if you would like to be added to our international mailing list by emailing cs@rbxactive.com

What happens if my order does not arrive?

Please contact cs@rbxactive.com

Do you accept returns for items purchases in a 3rd party retailer?

While we would like to service ALL of our RBX teammates, we cannot take returns or exchanges for items purchased on a third party site or in a brick and mortar store. Please contact their customer service for additional information. If they are not willing to help you then please let us know and we will see if we can assist in getting the issue resolved, however, we cannotguarantee that they will cooperate.

Do you accept returns on sale items?

Unfortunately, sale items are limited and items ending in .95 are final sale.

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