Return policy
We want you to be fully satisfied with your purchase. If you would like to return or exchange an item, please note our policy guidelines and initiate your request via the portal at the link below. You can return items for an exchange, store credit, or refund back to your original payment method. Refunds can take up to 15 business days to be initiated from the date of delivery back to our warehouse.
In order to be eligible for a refund, your return must meet the following conditions
Return/exchange requests must be submitted within 15 days of delivery.
Merchandise must be returned clean, unused and unwashed and with original hang tags still attached. All items are subject to inspection. We reserve the right to reject returned items that do not meet these guidelines.
PLEASE NOTE:
All items marked as "Clearance" are final sale and are not eligible for return.
All items marked as “Final Sale” are final sale and are not eligible for returns, exchanges or refunds.
Undergarments/boxers are final sale and are not eligible for return.
Only items purchased on rbxactive.com are eligible for return. We do not accept returns on items purchased from 3rd party retailers.
Outgoing shipping charges are not refunded.
We do not offer free return or exchange shipping for international orders.
APO/DPO Addresses: We cannot offer free return or exchange shipping at this time and a return label cannot be generated in the returns portal.
We do not offer free return or exchange shipping for footwear. The cost of the return label will be deducted from the refund amount at the time of processing.
Exchanges:
Processing a Return Request
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EverydaySoft Crewneck Tee
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LuxeSoft Banded Pullover
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