We offer the option of purchasing Route Package Protection during checkout on our site. This offers full shipping insurance on the shipment(s) in your order to protect against lost, damaged or stolen shipments.
*If you purchased Route shipping insurance with your order and have a problem with your shipment, please file a claim directly with Route via the link below. Route will be in direct contact with you and will assist with replacement/refund options.
To file a lost or damaged shipment claim: https://claims.route.com/
**You must file a claim with Route within 15 days from the last tracking event on your package.